1. Introduction
Pacific Hospice and Palliative Care (“Pacific Hospice,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pacifichospicetx.com or contact us through any of our communication channels.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. For information about how we handle protected health information (PHI), please see our .Notice of Privacy Practices.
2. Information We Collect
Information You Provide Directly
- Name, email address, and phone number submitted through our contact form
- Messages or inquiries you send us
- Information provided when requesting a referral or consultation
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our site
- Referring URLs and device information
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested information about our services
- Coordinate care referrals and consultations
- Improve our website and services
- Comply with applicable laws and regulations
- Send administrative communications related to your inquiry
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Disclosure of Your Information
We may share your information with:
- Service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
- Healthcare partners as necessary to coordinate care, consistent with applicable law and our Notice of Privacy Practices
- Legal authorities when required by law, court order, or governmental regulation
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may configure your browser to refuse cookies; however, some features of our site may not function properly without them.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Important: Please do not submit protected health information (PHI) or sensitive medical details through our website contact form. For clinical matters, please call us directly at 210-864-4967.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
8. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Opt out of certain uses of your information
To exercise these rights, please contact us using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last updated” date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Phone: 210-864-4967
- Email: [email protected]
- Address: 4400 S. Piedras, Ste. 219, San Antonio, TX 78228
For questions about your health information rights, see our Notice of Privacy Practices.